Frequently Asked Questions

If you don’t see your question answered here, please reach out to us at info@plugsyllc.com — we’re happy to help!

  • No problem! We love getting feedback on what our customers want. Just fill out the Product Request Form below and let us know what you’d like us to stock.

  • We do our best to respond quickly! Most requests are reviewed within 24 hours, and if approved, the item will be stocked within 5–7 business days, depending on machine location and availability.

  • We’ve made it easy to report problems. Please fill out the Service Request Form below. A team member will review your submission and respond within 24 hours.

  • We’re sorry that happened! Please submit the Refund Request Form below and we’ll get back to you as quickly as possible — typically within 24–48 hours.